Technology is constantly changing. This is true of predictive dialers. With predictive dialing the increased technology can result in increased profits or results for your company or organization. However, there are many new features from which you can choose.
There is also Scripting Utility with some new telemarketing software.
Easy production of scripting is allowed to meet any business need; this is accomplished through the inclusion of a powerful scripting package. It is possible to make changes while the system is operating.
Some new telemarketing software has Screen Design Flexibility.
Scripts — working on both the confirmation screens and the regular screens – as well as screens can be changed by the supervisor – he can accomplish this on the fly, i.e., even while the system is working. Screens can have minimal information as desired, ranging from pick lists to drop-down boxes.
Still, other new telemarketing software offers Statistics on screen.
Agent campaign stats are displayed by the system’s active color displays; the information provided includes call status at all times.
There is a Silent Monitoring Utility associated with certain new telemarketing software. It is possible to monitor conversations both remotely and locally; the function allows the monitoring authority to break into the conversations, if needed. Thanks to these features, not only is quality control ensured but the management also gets a powerful tool whereby new agents can be trained in the basics.
You can also enjoy Third Party Verification Utility with certain new telemarketing software. Certain companies can transfer to an off-site location to facilitate verification of sales or credit card.
There is yet one additional feature, the Voice recording Utility, associated with new telemarketing software. Client/customer conversations can be digitally recorded by the system for verification and security purposes; to accomplish this, you have simply to press the “start” and “stop” keys at the agent’s terminal. Digital storage of all voice recordings is done and the phone/ log number can be used to retrieve them.
Overall, there are many, many new features from which you and your company can select when investing in new telemarketing software. Whether you already use a predictive dialer and are looking for an upgrade or you simply want to break into the industry with it, you have many options.